Coupon not being generated for a person even after they referred someone

If you are sure that someone made an order through a referral link, and the person whose link was used did not get a coupon code, read below how to troubleshoot:

1. First, make sure that the order is marked as Complete. Coupon codes are sent only once the order is marked as Complete.

2. If the order was completed, on the right side of the order edit screen, look for the Refer a Friend Data box. This box should give a clue about what is happening. The box should look like the image below, except that referral notes should say that all is fine and the coupon will be generated:

woocommerce refer a friend Coupon not being generated for a person even after they referred someone

Under the referral notes, you should see a message explaining why the coupon code was not generated. It could be a potential fraud detection, which could be due to the person using their own referral code or using a different email address but the same billing address.

It could also be due to the fact that you allow referring only new users, and the person referred an existing user – you can change this under the General settings of the plugin.

3. If, instead of this box, you see a message that says “No referral data”, that means that the order was not saved as referred order. This happens if the cookie was not presented during the checkout process.

4. If you are still having the issue, please get in touch with us, by clicking on the contact link at the top right corner.

What they say

Trusted by 7000+ customers

Our plugins are used by more than 7000 websites across the globe. All of our plugins are rated 5 stars on Don’t just take our word for it, check what others are saying about WPGens.

I bought and tested the plugin with WooCommerce Subscription and it works like a charm. I had some specific questions to the developer and he responded very fast and helped me. I suggest the plugin!

Refer a Friend PREMIUM

If your looking to set up a referral program on your WooCommerce site to boost up your site sale “Refer A Friend for WooCommerce by WPGens” is your plugin to go for. Little blown away with an amazing support provided from (Goran) the plugin working exactly what you want to set up a referral system. Good job guys!

Refer a Friend PREMIUM

We deal with dozens of applications and plugins on a daily basis. Many of them are excellent, but few have truly excellent support. The Refer A Friend plugin is one of them: the response to my questions is always fast, friendly and very helpful.

Refer a Friend PREMIUM

This plugin is awesome. It looks good, it’s light weight, has great support – everything you can expect from a paid plugin, only it’s free!!!!

Swifty Bar

Read all testimonials on WordPress Repository.

Get notified when we add new plugins.

We do not publish plugins often, but when we do, it's something awesome. No spam, we promise.