Emails overview

Refer a Friend sends four emails. They’re WooCommerce emails, so they use your WooCommerce email design and you edit them in the same place as your order emails.

The four emails

Email in WooCommerce	Who gets it	When	Turn it on or off
RAF: Advocate Coupon	The advocate	Their friend’s order reaches the reward status, or the friend registers with Registration Based Reward.	Enable in the WooCommerce email
RAF: Friend Coupon	The friend	Their first order reaches the reward status, if Post-First Purchase Coupon is on.	Enable in the WooCommerce email
RAF: Reminder	A customer after their first order	After the order reaches the reward status, plus any delay you set.	Send Referral Program Reminder Email in Email Settings. See Reminder email.
RAF: Share with a Friend	Friends the advocate invites	When the advocate uses the share by email form.	Hide share via email option in Email Settings. See Share via email.

Disable sending of emails in Settings → Email Settings stops both coupon emails. It doesn’t affect the reminder or share emails. Coupons are still created; customers find them in My Account → Refer a Friend.

Edit an email

1. Go to WooCommerce → Settings → Emails.
2. Click Manage next to the RAF email.
3. Change any of the fields below.
4. Click Save changes.

Field	What it does
Enable	Sends the email.
Image URL	An optional image at the top of the email.
Subject	The subject line.
Email heading	The large text at the top of the email.
Email content	The main text. HTML is allowed.

The logo, colors and footer come from the design settings at the bottom of WooCommerce → Settings → Emails, like your other WooCommerce emails.

You’ll also find shortcut buttons, such as Edit Advocate Coupon Email in WooCommerce, in WooCommerce → Refer a Friend → Settings → Email Settings.

Placeholders

Use these in the subject, heading and content. Type them with double curly braces.

Placeholder	Advocate Coupon	Friend Coupon	Reminder	Share with a Friend
{{name}}	Advocate’s name	Friend’s name	Customer’s name	Name of the person sharing
{{coupon_code}}	Reward coupon code	Reward coupon code
{{order_amount}}	Friend’s order total	Friend’s order total
{{referral_code}}			Customer’s referral code	Sharer’s referral code
{{referral_link}}			Customer’s referral link	Sharer’s referral link
{{friend_name}}				Name the sharer entered for the friend

The coupon emails also include a Shop Now button that links to your Referral landing page.

Send test emails

1. Go to WooCommerce → Refer a Friend → Settings → Email Settings.
2. Under Test Emails, enter your address in Test Email Address.
3. Click Test Share Email, Test Coupon Email, Test Friend Coupon Email or Test Reminder Email.
4. You should see “Email sent. Check your mailbox.”

Test emails use sample data, such as the coupon code RAF-TEST-10. If they don’t arrive, see Emails not arriving.

Change the email templates

To change the layout beyond these fields, copy a template from the plugin’s templates/emails/ folder to wpgens-raf/emails/ in your child theme, and edit the copy. See Edit template files.

Related

• Email settings
• Reminder email
• Share via email
• Emails not arriving