How to View Member Points, Activity Logs & Import Points

Viewing Member Points & History #

The Members section gives you a full overview of every customer’s point balance, along with total collected and redeemed points. You can also dig into individual histories to understand how points were earned, spent, or expired.

The Members section gives you a full overview of every customer’s point balance, along with total collected and redeemed points. You can also dig into individual histories to understand how points were earned, spent, or expired.

To access:

1. Go to Points & Rewards > Members.
2. Use the search or filters to find a customer by:
   • First Name
   • Last Name
   • Email
3. Review the columns:
   • Points Balance
   • Points Collected
   • Points Redeemed
4. Click on a member’s name or use the action icons to view detailed logs of their point transactions.

Each log entry includes:

• Date
• Action (e.g. order, social follow, manual import)
• Points added or subtracted

How to Import Points Using a CSV File #

Need to award points in bulk or migrate from another system? You can import points for multiple users using a simple CSV upload.

Here’s what you need to do:

1. Go to Points & Rewards > Members.
2. Click Import Points (top-right corner).
3. Upload a CSV file using this format:
   email,points
   Example:
   [email protected],150
4. Choose an Import Mode:
   • Add to existing points
   • Replace existing points
5. Click Import to apply changes.

You can also download a sample CSV to make sure your format is correct.

💡 Tip: Points will only be imported for users with matching email addresses in your WordPress user database.