Conditional Coupon Rules

While basic redemption actions work well for general use, sometimes you want tighter control over how rewards are used. This guide walks you through setting up an advanced percentage-based reward with optional restrictions and logic – perfect for stores with specific product, category, or usage conditions.

Example Setup: “10% Off Any Product” Reward #

We’ll configure a reward that costs 200 points and gives 10% off across all products, with optional limitations available if needed.

Step-by-Step Configuration #

1. Go to Points & Rewards > Setup > Ways to Redeem
2. Click Add redemption action or edit an existing one

Basic settings #

Field	Example Value	Description
Title	10% off any product	This appears in the customer’s rewards list
Points cost	200	Number of points required to claim this reward
Coupon type	Percentage Discount	Type of discount applied
Coupon Amount	10	Percentage discount (10% in this case)
Enabled	✅	Toggle this on to make the reward active

Optional Conditions #

Field	Description
Minimum Spent	(Optional) Set a minimum cart subtotal required to use the coupon
Coupon Duration	Enter how many days the coupon will be valid (e.g., 30 for 30 days)
Reward Specific Coupon Prefix	Prefix for coupon codes (e.g., promo_ will create promo_abcd12)

Product & Category Rules #

These fields let you fine-tune where the coupon applies:

• Include Products: Coupon will only apply if these products are in the cart.
• Exclude Products: These products will never receive the discount.
• Include Categories: Coupon only applies to products in these categories.
• Exclude Categories: Products in these categories will not be discounted.

Tip: Want to prevent discounts on premium items? Add them to the Exclude Products list.

Save and Test #

After entering your values:

1. Click Save
2. Use Test Mode to redeem the reward as an admin and simulate the cart conditions
3. Confirm the coupon applies as expected under the defined restrictions

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Use Case Variations #

Here are a few variations you can create using these same settings:

• Free Shipping for Specific Categories
• 20% Off Sale Items Only
• $10 Off Orders Over $100